TRUST & SAFETY
Law enforcement requests.
OnlyOnce reviews government and law-enforcement requests carefully. We disclose user information only when required by valid legal process, and only to the extent legally required.
How to submit a request
Requests should be sent from an official agency email address to glimagent@gmail.com. Please include the requesting authority, the name and contact details of the responsible officer, the legal basis and jurisdiction, a signed copy of the applicable order or legal process, the specific account identifier, and a narrow description of the information and time period requested.
Our review
We verify the identity and authority of the requester and assess whether the request is lawful, sufficiently specific and proportionate. We may ask for clarification, object to requests that are invalid or overly broad, or require appropriate legal process before responding. OnlyOnce does not provide informal, voluntary or direct access to user accounts or systems.
Emergency requests
If there is an imminent risk of death or serious physical harm, mark the subject line EMERGENCY REQUEST and explain the nature of the emergency, why the requested information is necessary, the person at risk, and why ordinary legal process cannot be used in time. Emergency requests are evaluated case by case and do not guarantee disclosure.
Preservation requests
We may preserve information that is already in our possession when we receive a valid preservation request. The request must identify the relevant account and time period. Preservation does not itself authorise disclosure; valid legal process is still required.
User notice
Our policy is to notify the affected user before disclosure unless the law prohibits notice, a valid non-disclosure order applies, or notice could create a risk of harm or compromise an investigation. We may give delayed notice when the restriction expires.
What may be available
Depending on the service used and our retention practices, OnlyOnce may hold limited registration details and service activity metadata. We do not create information that does not exist, and we cannot provide data held independently by another service provider. Our pre-recorded voice sample is not a user recording. Live preview audio and transcripts are not stored by OnlyOnce.
International requests
Authorities outside the jurisdiction of the relevant OnlyOnce entity may need to use an applicable mutual legal-assistance process or other recognised cross-border procedure. We assess each request under the laws that apply to OnlyOnce and the requested information.
Data minimisation and security
When disclosure is legally required, we limit it to the responsive data and use a secure transfer method. We do not provide encryption keys, build backdoors or enable ongoing access to our systems.
These guidelines are intended for authorised government and law-enforcement officials. They do not provide legal advice or create rights beyond applicable law. Last updated 13 August 2026.